Posts Tagged ‘T-Mobile’

T-Mobile, Sidekick & Microsoft = Danger – Updated 2x

Monday, October 12th, 2009

Let me start with a note from T-Mobile:

“Sidekick customers, during this service disruption, please DO NOT remove your battery, reset your Sidekick, or allow it to lose power.”

If you haven’t heard, there’s trouble in Sidekick City. The data for T-Mobile’s Sidekick users is stored on the cloud servers of a company called Danger, or I should say was stored there. This weekend, a server glitch (we’ll get to that in a minute) caused an almost certain loss of Sidekick users personal data. That means that contacts, calendar entries, photos and to-do list entries for a lot of people are gone. Did anyone at T-Mobile look at the company’s name? I mean storing important customer data on a company called SOL would not be allowed, right? But Danger is OK simply because it is Microsoft/Danger?

Microsoft acquired Danger in 2008 and, according to PCWorld, ┬átheir position is that it was Danger’s technology that failed and not Microsoft Technology. I don’t think there are a lot of Sidekick users thinking that makes it all OK. Most companies have backups, but it appears the company called ‘Danger’ did not. The T-Mobile note continues:

“Regrettably, based on Microsoft/Danger’s latest recovery assessment of their systems, we must now inform you that personal information stored on your device – such as contacts, calendar entries, to-do lists or photos – that is no longer on your Sidekick almost certainly has been lost as a result of a server failure at Microsoft/Danger. That said, our teams continue to work around-the-clock in hopes of discovering some way to recover this information. However, the likelihood of a successful outcome is extremely low.”

Someone at Microsoft must have wondered “could you have just said Danger instead of Microsoft/Danger”. Not good.

So how could this ‘glitch’ happen?

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